Showing posts with label high water bills. Show all posts
Showing posts with label high water bills. Show all posts

Friday, July 8, 2011

Aqua Texas Makes Magical Offer

Aqua Texas Makes Magical Offer

                                           - or -

How to Fix Your System for Free, Save 80 Megagallons and Make $$$$$ in the Process
 

One thing about Aqua-Texas, Inc. (ATI) that has angered more people out here in the “Cedar Barrens” besides their excessive water/sewer bills, is their wasting of our groundwater water in the City of Woodcreek and Woodcreek North. Almost half of the water that ATI pumps up from the Trinity Aquifer is lost or wasted by leaks in their pipes and lines.


The amount of our precious groundwater from the Trinity aquifer that they waste has been documented at 80,000,000 gallons per year. To put that amount into perspective; it could supply the water needs of about 2000 homes and families for an entire year.

The government agency with the proper jurisdiction over ATI’s pumping is the Hays Trinity Groundwater District (HTGCD). The former Board was ineffective in dealing with ATI even though the leaks are a violation of Texas water laws. Just recently, the newly elected Board's President, Jimmy Skipton made a heroic but uncertain move in the right direction. Skipton is finding out that many obstacles still exist and tempers are on a hair trigger. Communication is difficult when emotions are so high.

At the November 18, 2010 Board meeting of the HTGCD, it was announced that ATI has made an “offer” to fix their leaks. The large crowd of citizens was deservedly suspicious but listened to the thing unfold. President Skipton did a fairly credible job of presenting the “offer”, but nothing was presented to the public in writing.


ATI’s “offer” is that they will fix the leaks that they estimate to cost about $5 million, which they will pay for. In return they want to hold onto the rights to and the 80 million gallons of water they were previously allowing to leak into the ground, for future system expansion. Now for the punch line, ATI will recoup its $5 million “investment” by opening a Rate Case with the TCEQ so they can bill their customers for the full amount over some 5 years or so. Aqua couldn't or wouldn't say how much it would cost per household.
They haven’t done squat since 2003. Why have they waited all these years and now you want to deal, what could be the reason?” Could it be that they see more development potential (The Ridge at Wimberley Springs) and know they have no chance for and increase in pumping due to the public outcry over their 80 million gallon/yr. loss of groundwater. Over the past 7 years that works out to 560 million gallons. Being able to keep the pumping of 80 million gallons/year is a way of increasing their pumping potential without asking the HTGCD for more pumping. It will probably stop the leaks but it goes without saying that no water will be saved, it will be sold. It is important to note that they could still waste as much 15% of their total pumping (aprox. 25 Megagallons per year.) 

12/4 Update: I have learned directly from ATI that the proposed plan would include a requested 3-year pumping permit with no increase in the amount of water pumped. They will repair the leaks to comply with Rule #9 (15% Loss) at an estimated $5 million total cost for both Woodcreeks. And best of all, they want to keep the 80 Megagallons to sell. They will open a Rate Case before the TCEQ to recover that amount from their Customers. They expect the process to take about 5 years. I suspect much longer ;)

The exact amount expected to be paid by the citizens for the repairs will be somewhat complex due to the differences between the rate structures of the two Woodcreeks. This will necessarily be a separate process for each entity. The City of Woodcreek (phase I) is on a negotiated rate structure that allows them to have a slightly lower base rate for water and wastewater service. Woodcreek North (phase II), being an unincorporated subdivision has a rate structure based on a previously granted Southwest Regionalization.

 Note: The following Values and Calculations are not spelled out in
The ATI "Offer" and are therefore my guestimates.

Since the TCEQ allows ATI to directly recover their costs for Capital Improvements by billing their customers, there are significant differences as to what the customers in two Woodcreeks would pay. Using approximate values, let’s say that both the City of Woodcreek and Woodcreek North each have 800 customers. If ATI spends $2.5 million on Capital Improvements (repairs) in the City of Woodcreek (Phase I), each customer would be on the hook for an astounding $3125 or an unaffordable rate increase of $52.08 per month over 5 years.

If a similar $2.5 million were spent in Woodcreek North (phase II), each customer in the Southwest Region of 13,000 customers would have to pay $192.31. Spread out over about 5 years, that is an increase of $3.21 per month. You can see that while the City of Woodcreek has ‘enjoyed’ slightly cheaper utility bills for the last few years, they will be at a distinct financial disadvantage when leaks are repaired. They will likely have to renegotiate their rates and become part of the SW Region or try and secure an injunction via court action.  The City could eventually try an acquisition of the system by eminent domain. All of their options will be very expensive and fraught with risk.

These charges will not likely show up in bills for at least a year, as they and can only be billed after the repairs or sections of repairs are completed and approved by the TCEQ.  

Our neighbors in Kerrville and elsewhere within the Southwest Region would also see rate increases as part of the shared costs within the Southwes Region. While this is legally right, it seems MORALLY WRONG.

These leaks have been present since at least 2003 when Aqua America Inc. (know then as "Philadelphia Suburban Corp.") purchased the system from AquaSource. In the previous seven years Aqua has done nothing to fix their leaks. No one has been able to force them to fix their leaky system and they certainly have not volunteered to do so. ATI bought a “pig in a poke” and failed to check the “pig”. Now they want their customers to pay for their lack of due diligence.


Woodcreek Residents were a bit unhappy with the "Offer"


The crowd did not find the "offer" very palatable and some like myself voiced their concerns. President Skipton and other Board members seemed a little surprised at the intensity of the objections, but they should have known that it wasn't going to go down easy. No one on the Board is a customer of the infamous Aqua-Texas Incorporated but many in the audience obviously were. Hays County Commissioner Will Conley was there and did speak but his words were a little superficial as you would expect from a politician not wanting to incur the wrath of his constituents. This is a very touchy subject for the property owners in the Woodcreeks. Some talk about a committees or citizens groups to work on this near impossible situation was mentioned but no firm plans were revealed.

 
If this entire proposal is approved and executed,

Aqua Texas a.k.a. Aqua Utilities will have;

  • an additional 80 million free gallons of water/year to sell.

  • enhanced sales potential due to more a favorable climate for additional development.

  • fixed their leaky system substantially increasing its value, at no cost to them.

  • the HTGCD, TCEQ and the Public will be off of its back for wasting water.

  • a 3-year uninterupted pumping permit to allow for increased expansion and contracting.

The Customers will have;

  • increased water/sewer bills.

  • some further lowering of their property values.

  • knowledge that most of the 80 million gallon leaks have stopped however, now ATI can sell the water and gain increased revenues.

  • increased development in the area, therefore more pressure on the aquifers.

  • construction inconveniences and water interruptions for about 5 years

  • no guarantee that Aqua will not ask for further rate increases during their 3-year permit period.



 

Although I feel that everything here is true, it is the responsibility of the reader to do his or her own research before arriving at their own conclusions about the veracity of any statement(s) herein. Everything contained within these pages is protected speech guaranteed by the United States Constitution. So There!

Aqua Texas Reviews from The Wimberley Valley Online


Excerpted from the “Merchant Circle” Website (unedited)


Bigger Problem than high water bills

"While the extraordinarily high water bills are a major problem with Aqua TX, one must really take into account that the bigger underlying issue is that Aqua TX has such a bad reputation in the Hill Country that it is ruining the property values of the local homeowners. I decided to sell my home in Woodcreek because of Aqua TX. It finally sold after listing it several times over several years, but I had to sell it for quite a bit less than I paid because of Aqua TX. I had five potential buyers in the past 6 months who wanted the house, but after reviewing the information about Aqua TX, decided to buy elsewhere to avoid the high cost of water with Aqua TX. I was lucky to find a buyer willing to go ahead with the purchase in spite of Aqua TX, but you can bet I will make certain Aqua TX is no where near any neighborhood I buy into in the future. I am sorry for those of you who are stuck with them and wish you the best in ousting that vermin from our State. Aqua TX is horrible!!!"

April 27, 2010 by Alana Scott in Wimberley, TX 


AQUA SUCKS!!!!

"I recently moved to the Woodcreek North area in Wimberley and I can not believe that my water bill is $130 before I use ANY WATER!This is RAPE!I work my ass to provide for my family and NOW what am I supposed to do,go on welfare because I am spending more $ on water.I'd like to know what "improvements" Aqua has made here,because the water taste like shit and it smells like wet dog,it's not my home because I don't own dogs!I just can't believe that this is legal.All I know is that it is pretty sad when I have to pay these outrageous prices for water and I don't even use that much in my home. What's even worse is that we as Aqua customers have to pay to pay our bill on line or by phone. All I have to say is there has to be a way around this RAPE of TX residents through this water company who is based on the EAST COAST,they are not even local.Why can't we use the same water company that Woodcreek South uses?How can they make us pay these outrageous amounts.This is BULLSHIT in TRUE FORM"

March 05, 2009 by Sen in Wimberley, TX


Aqua Texas - RIP OFF!

"We have Aqua Texas out here in wimberley for sewage and water. I have never in my life felt so enraged about getting ripped off for a service. Our base water is $40 before we even use a drop and the sewage is $90! I live in a 1200 sq ft condo with no yard and am paying the same water rates that the people who own large homes and big lots that use 4 to 5 times as much water as i do. I wish there was a way to burn their sorry asses into the ground and take them for everything they have, so that they know what it feels like! They say they have made improvements, but their have been none. They run the sewage for thousands of people on a 2" pipe, when they should be on a 10" or 12". PEC was exposed out here and paid dearly for it, its been long past due for Aqua Texas to have their actions paid for. DAMN TO AQUA TEXAS!"

January 23, 2009 by Matt in Wimberley, TX

Monday, January 17, 2011

Aqua Texas customers not amused with high rates or water quality

Thinking about moving to the Texas Hill Country?

You may want to think twice.  There's a lot more to the water problem in the Hill Country than meets the eye.


Some people move to the Texas Hill Country and never have a water woe of any sort.  They move to a place like Kerrville or Fredricksburg,  they turn on the tap and the water flows.  Those are the lucky ones.


Others, though, often learn the hard way.  They find out what it means when their well runs dry or their beautiful spring-fed creek dries up.  All of a sudden their lives are centered around measuring rainfall, hoping for more, following drought predictions, and hoping it won't be as bad as the last one.


But then there's one more category.  And that's the Hill Country transplants who get ripped off by their water service provider.  Those are the poor folks who never thought they'd have have to empty their bank accounts to pay for water and sewer service.  Take the case of some Aqua Texas customers.  

Their words pretty much tell the story.

 


The comments below are from Aqua Texas customers and were collected from the “Merchant Circle” website that allows visitors to post comments about various businesses. 

Free free to add your own stories or comments about Aqua Texas Inc.  (ATI) at the following link:





CASE #1  Service Sucks!!!
I have been complaining to Aqua Texas every month for over a year regarding my water staining my tub, dishwasher, & toilets yellow. You cant even see the bottom of my tub when taking a bath. Its also causing my blonde hair to turn green. They say that no other complaints in my area have been reported, so I guess that means they're not going to do anything in regards to fixing MY problem. They simply flush my lines & when it begins to become cloudy or begins staining again I have to call to have my lines re-flushed (which is at least every month). I pay $68 a month for dirty water. Im bathing my 4 month old son in water you cant even see through. Im irritated that nothing is being done to correct this problem!!! If I could change companies I would do it in a heartbeat!!!
September 21, 2010 by Ivey in Chandler, TX

While the extraordinarily high water bills are a major problem with Aqua TX, one must really take into account that the bigger underlying issue is that Aqua TX has such a bad reputation in the Hill Country that it is ruining the property values of the local homeowners. I decided to sell my home in Woodcreek because of Aqua TX. It finally sold after listing it several times over several years, but I had to sell it for quite a bit less than I paid because of Aqua TX. I had five potential buyers in the past 6 months who wanted the house, but after reviewing the information about Aqua TX, decided to buy elsewhere to avoid the high cost of water with Aqua TX. I was lucky to find a buyer willing to go ahead with the purchase in spite of Aqua TX, but you can bet I will make certain Aqua TX is no where near any neighborhood I buy into in the future. I am sorry for those of you who are stuck with them and wish you the best in ousting that vermin from our State. Aqua TX is horrible!!!
April 27, 2010 by Alana Scott in Wimberley, Texas

CASE #3  Corporate Theft
This company over prices, make sure you never have to deal with Aqua TX. Ask salesman about water provider!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Before moving in!
October 07, 2009 by F.C. Hernandez in Tomball, TX

CASE #4  My water stinks in more than one way

I have been here in the area and have never liked the service or the water.
The bills are high and the water stinks like chemicals all the time.
We have not had any reason as to why the water bill is so high, it runs 55.00 to 60.00 dollars a month that’s with out watering the yard. We do the regular watering at the house. and do not do much in the ways of the yard or in the way of personal use.
August 09, 2009 by Melissa in Chandler, TX

I RECENTLY GOT MY NEW BILL IN WHICH I AM NOW BILLED 38.94 WATER BASE INSTEAD OF THE ONCE BEFORE 26.43 (TO RECOVER IMPROVEMENTS) WHEN ASKED ABOUT THESE ALLEGED "IMPROVEMENTS" THEY SAID YES THEY HAD NOT DONE ANY IN THE AREA WERE UNSURE OF WHEN IT MAY HAPPEN. I ASKED MONTHS... YEARS? NO RESPONSE AND WERE UNABLE TO GIVE ME ANY OTHER PERSON THAT MIGHT KNOW. WE ALSO GOT A 2.50 CHARGE FOR HAVING FILED A LAWSUIT ON THE COMPANY IN WHICH THE TCEQ AGREED TO LET THEM COLLECT!!!!!! SO WE ARE PAYING FOR OUR LAWYERS AND APPARENTLY THEIRS TOO!!! ON TOP OF THIS WE ARE ALSO GETTING A 9.94 CHARGE FOR REPAIRS. THE GUY ON THE PHONE WOULD NOT LET ME SPEAK TO ANYONE ELSE REGARDING ANY PART OF MY QUESTIONS. MY MOTHER LIVES A HOUR AWAY AND ONLY SPENDS 15 ON HER WATER BASE AND HAS NO OTHER "SURCHARGES". I AM JUST GLAD THAT I HAVE A SEPTIC AND DON'T HAVE TO PAY THAT ADDITIONAL 87.97 BASE EVERY MONTH.
March 06, 2009 by Anonymous

CASE #6 AQUA SUCKS!!!!

I recently moved to the Woodcreek North area in Wimberley and I can not believe that my water bill is $130 before I use ANY WATER!This is RAPE!I work my ass to provide for my family and NOW what am I supposed to do,go on welfare because I am spending more $ on water.I'd like to know what "improvements" Aqua has made here,because the water taste like shit and it smells like wet dog,it's not my home because I don't own dogs!I just can't believe that this is legal.All I know is that it is pretty sad when I have to pay these outrageous prices for water and I don't even use that much in my home. What's even worse is that we as Aqua customers have to pay to pay our bill on line or by phone. All I have to say is there has to be a way around this RAPE of TX residents through this water company who is based on the EAST COAST,they are not even local.Why can't we use the same water company that Woodcreek South uses?How can they make us pay these outrageous amounts.This is BULLSHIT in TRUE FORM
March 05, 2009 by Sen in Wimberley, TX

CASE #7  Aqua Texas - RIP OFF!

We have Aqua Texas out here in Wimberley for sewage and water. I have never in my life felt so enraged about getting ripped off for a service.
Our base water is $40 before we even use a drop and the sewage is $90! I live in a 1200 sq ft condo with no yard and am paying the same water rates that the people who own large homes and big lots that use 4 to 5 times as much water as i do. I wish there was a way to burn their sorry asses into the ground and take them for everything they have, so that they know what it feels like! They say they have made improvements, but their have been none. They run the sewage for thousands of people on a 2" pipe, when they should be on a 10" or 12". PEC was exposed out here and paid dearly for it, its been long past due for Aqua Texas to have their actions paid for.
DAMN TO AQUA TEXAS!
January 23, 2009 by Matt in Wimberley, TX

CASE #8  Horrible! Horrible! Horrible!

This company is getting away with raping people and the State of Texas is allowing it! Our base rate BEFORE we use a single drop of water is $97.00 and in January, they've gotten approval from the TCEQ to raise it to $135.00!!!! And in the southeastern regions, its going up to $150.00!! And the TCEQ AND Governor Rick Perry are allowing it! This company is corrupt and living off the backs of hard workling Texas citizens. I pay more than double for my water bill in a 2600 sf home than people in Southlake that live in 5000 sf homes.
GOVERNOR RICK PERRY!!! WHY ARE YOU ALLOWING THIS COMPANY TO RIP OFF THE PEOPLE OF TEXAS??? I AM A REGISTERED VOTER BUT I SURE AS HELL WON'T BE VOTING FOR YOU AGAIN!!!
October 14, 2008 by Ripped Off in Rhome in Rhome, TX

CASE #9  Terrible customer service

I recently had a new septic system installed. We discovered a water line on the property that no one even Aqua Texas knew as there. Now the Wood County Septic inspector will not inspect the system until Aqua Texas sends a document stating their requirements for the water line to exist on the property with the new septic system. I have been trying for over a month to get Gary Douglas to fax that document to the Wood County inspector. He says it is written and on his desk but he keeps dragging his feet and will not fax it. I am being held hostage. I am close to being fined for not having a permitted system. I am a customer but this guy seems to want to show his power over customers. I am determined, I will get this resolved one way or another. If anyone reading this can help it I would recommend never becoming a customer of Aqua Texas.
October 13, 2008 by Michael Tate in Quitman, TX

CASE #10  Aqua Texas Legal Theft by Weak Texas Regulators

Read the web for all of the reviews. Base water rates of $150 vs most cities rates of around $60. No choice when you move in. Usually not mentioned by house salesmen in new developments. You find out in your first bill. Massive billing errors and the worst customer service ever. Will overbill and cut off if you do not pay. State of Texas bows to them so they get away with murder of your wallet. They grease the palms of every politician. Check the lobbying list in Austin. The only reason they get away with it is a corrupt state water board that allows the abuse. Call and protest hard if you are a customer and vote for polititions that have a backbone for the people.
August 18, 2008 by Madwateruser in Newark, TX